Thanks for the prompt reply Having inspected the bunker, the penny has dropped, and it is our fault. The channels are not locked together properly. My apologies, in our haste to build it we have not taken the time to fully understand the instructions. The fix we made has done the job and we are still happy with the product. Sorry for the inconvenience, and I'm impressed with your customer care.
Thank you for the very fast delivery of my order which was placed on Tuesday evening...(it's only Thursday!!)...I am so happy with my purchase and will definitely order from you again!! I will pass on your details as I know friends are going to ask where I got my fireside accessories! Thanks again and Kind Regards, Louise
Thank you for finding us a grate/fret to fit our fireplace - It arrived today and fits perfectly - I would recommend anyone who is not sure of the size they require to send you a template of their fireplace to get your advice. Thank you also for your excellent customer service.
Very impressed with your excellent service and prompt delivery: I didn't think one could travel so fast from Gosforth to Norwich!! If all businesses in this country were run like yours, we would be the envy of the world!
Thank you so much for my beautiful fender which arrived today and looks perfect. The workmanship is excellent and I will send you a photograph when the fireplace is finished in a few weeks time.
Thank you for you very prompt service. I could not believe my eyes when a heavy coal bunker arrived on my doorstep on the second working day. After having been ordered on Sunday too! Well done!
Hello,just want to say thankyou so much for your prompt service.I ordered the grate yesterday(10th March)and it arrived at 8.45am today.Incredible service.My husband is lighting the fire as I email!!Well done the Geordies.
We are delighted with the fender recently delivered to us in Sidmouth and thought you might like to see for yourselves how good it looks with the new woodburner!
Ref. 012260-8214. I am very impressed with the prompt delivery of the Baxi ash pans which I ordered on Wednesday, they were delivered on Thursday. I could not have wished for better service.
I received my firebasket and ashpan yesterday, and I am today sitting in front of a roaring fire. Splendid service from The Fireside Shop, and I will certainly be recommending you to all my firends who have admired by toasty warm fire! Thank you so very much.
Delighted with the new grate. It fits perfectly and came within 2 days of ordering. Thanks to all concerned please.
Hi. Would like to thank you very much for the service you have provided. I placed an order on wednesday and the goods arrived at 8am the following day. Well Done.
Thank you! That's just fantastic service - I will definitely use your shop again and recommend it to any one who asks. Kind regards.
I just wanted to say thank you for the prompt delivery of our order. We are delighted with the items and impressed with your service. Kind regard.
Yesterdays ash box order has just been delivered. What wonderful service - many thanks.
Hi There Thank you for such prompt dealing with order and delivery. Received today and does the job well! Thanks again for your help and advice Regards
No matter how many times we spoke and contact you for whatever reason. you have always responded promptly without delay and never winged at us. We cannot describe how much we appreciate to be your customer. Your service and care to customer is excellent and I would not hesitate to recommend you to my family and friends if they look for a fireplace products to purchase. Thank you. Happy Customer.
What excellent service. The goods were recieved to-day, well wrapped as well. Thankyou very much.
Just a quick note to say thank you for the new fire trim and fret, they arrived today and fit perfectly. With a lick of paint on the wood surround and the new fittings you have made up for me, thay have given me a modern look without having to go to the expense of a whole new fireplace. Thanks for the great service.
I rang you on Friday to order some fire irons and a hod, and can hardly believe that you really did get them to me by today, Monday. They are a Christmas present for my son in law, and I'm so very grateful to have them in time for Christmas. Thank you so much for your help and efficiency. best wishes
Hi Peter Many thanks we have received our order today, have set it all up and will be lighting the fire for the first time tonight and are seriously looking to forward to it. Sounds sad I know but have been without an open fire now for about 10 years! Anyway I just wanted to say thank you for your time and efforts on Friday and to advise that we have received our order incredibly quickly considering the time of year! If you wish to use me as a customer testimonial on your website –
Dear Firesideshop Thank you for the quick despatch of my order number 014637-9501. I ordered this item on Saturday afternoon and it arrived by midday Tuesday - an excellent service and a lovely fireguard too
Dear Fireside Shop, Thought you might like to see my new fender in place. I'm very happy with it and I'm sure you will agree it looks very good! It arrived today superbly packed and it fitted absolutely perfectly! Many thanks for your speedy and efficient service in getting it to me before Xmas - much appreciated.
I ordered an item yesterday (23/12) from you and my husband has told me that it has arrived today (24/12). I am very impressed as I was not expecting until after xmas. It is for a present and it was my fault that I ordered it late. Thanks again. Great service
Hello Just to confirm we have received our fireguard and it is a PERFECT fit we are absolutely delighted with it now and can only thank you and the fabricators very much for all the time and trouble you have taken. We will send a photograph for your gallery just as soon as we next have a fire to do it justice! The weather is bound to be cold again soon so it won’t take long. Please pass on our appreciation to all those concerned. Very sincerely
Dear Firesideshop, My fender arrived today safe and well, it fits perfectly. As requested here are a couple of pics for your portfolio. Many thanks for a very prompt and efficient service. Regards
I Would like to say i had my biggest shock today the 11-02-09 i order a ash pan yesterday afternoon and it arrived at my home this morning i still cant belive the quickest delivery i have ever witness Thank you a million times Newcastle to Rotherham .?? harry.lockyer My order arrived Tuesday lunchtime, within 48 hours of ordering, all complete and correct. So credit where credit is due, thank you very much for your prompt actions. I would have no reservations or hesitation about recommendin
Dear Colin, The replacement handle arrived today - it's a 'perfect fit' to the ashtray so many thanks to you/the fireside shop for the excellent service provided and of course thanks to your fabricator. Regards
Just a thank you for your help and quick delivery of my order , many thanks i would certainly trade with you again with regards
Dear sir, Just a Quick message to let you know we received our order yesterday in excellent condition & are extremely happy with the finished product & the quality of the 'made to measure' trim. Once i have completed my decorating i will certainly forward you some photo's of the fire surround & hopefully they will be a contribution towards building your portfolio together. May i just take this opportunity in thanking you on an excellent service. Kind regards,
Just a quick note to say thank you for an incredibly swift service and for a grate that fits like a glove - we'll just let the fire cement patch-ups set and we're ready for a test fire. Thanks again,
Just a quick note to say thank you for your quick and efficient service. I ordered a fire basket on Friday morning through your website. I then realised I'd ordered the wrong item and phoned you to change my order. You were friendly and efficient on the phone. The package has arrived today (Tues.) sooner than expected and was strongly packaged. Thanks again. I knew I could count on Geordies. Thanks Julia
The correct ash pan arrived today and it fits perfectly--thanks for your promt attention, you can tell a great company by the way it sorts its' customers problems.You are now down in my book as one of the great(grate?) companies-----what sholud I do with the first mixed up ash pan?
Order reference T2630 Just like to say Thank you for your excellent help and service and a great web site Thanks Martin
I placed an order online on Sunday 19 Oct and the goods were delivered am on Tuesday 21st. What fantastic service. Thank you.
Hi Just received my order 010766-1458 only three days after placing it. Wow, that was quick!
I am really pleased with all the items, thank you so much for the great service. By the way, thanks for packing it all so well!
Hi there, I can't believe the bunker arrived this morning! I only ordered it yesterday. It's still in its wrapper at the moment but thanks guys for a first class service! Kind regards Linda Holmes
Ordered yesterday delivered today, excellent service, many thanks.
Just to say thank you very much for all your help – the grate arrived today and is an absolutely perfect fit. All the best, Matt
I just wanted to say thank you for your excellent service. We had a bad experience with another supplier (they failed to deliver our order, despite taking payment at the time of order and then took two months-and several phone calls-to refund our money). We ordered from you on the Tuesday and the items (all of which I am very pleased with) were delivered on the Friday.
Hello there I just wanted to say a huge thank you for my lovely Naddle fire kit and all your help in making sure it was the right size. I think I spoke to Peter who asked me to send a fax of the dimensions and behold it worked! I ordered it online and it arrived within a day. When the fire arrived the grate was broken so I rang to let you know and a replacement arrived the next day. This is brilliant service guys. Now I'll be looking online to see what else I can buy from you because
Had a delivery from you containing,grate paint,coal paint and peek polish, which was absolutly brill. The brass come up like new !!!! Thankyou sooo much for your advice. When I contacted the shop in Aberdare South Wales, they advised me to use brasso, some advice eh.Think they need to do their homework !!! Brasso is not worth even trying !!! Many thanks. Will contact you when ever I need anything else, and will also recommend you whenever I can.
Dear Colin, Many thanks for sending the coal hod, which looked good in the shot.It will be in the December issue of Homes & Gardens - Style Solutions; The Perfect Fireplace.All the best"
Just a short email to thank you very much for despatching all the fireside items I ordered from you last week. I am very pleased with all of it and the quick service.
Order Number T2383 Just to say that my grate has arrived. Thank you for your help.
Dear Peter, Fender arrived today & it fits perfectly. Took me about 20 minutes to unwrap! Fireside shop: Thanks,------(we don't want to risk damage in transit)
Order No T2395 arrived 12.30 today many thanks for a 1st class service, Regards Colin.
Dear Peter T Just to let you know received my order today in time for my trip, can honestly say did not expect to in time. All credit to you, thank you. Christina
I would like to thank you and your team for the fast and professional way in which you dealt with and delivered our hearth fender. We were very pleased with the quality and price of the fender and will be recommending you to anyone who should ask where we purchased it from. If you would like to use us as satisfied customer for referrals, then please do so. Thank you again.
Dear People, Basket arrived about half an hour ago (order 8307) so we have now tidied up and moved the trug, laundry basket and garden rubbish basket that we've been using for the last 18 months and are feeling very smug at the new image! Thanks! brilliant service, like the product . . . wot more can I say?
Dear Firesiders Last Saturday evening (24th November) I ordered 2 ashpans for our Baxi fire. On Tuesday 27th November they arrived at 8.00 am, well packaged and exactly what I ordered. I have installed the first bucket this morning - fits like a glove! In my job as a Golf Club Secretary (office based, accounts, payroll, legislation etc), I am confronted on a daily basis by an abundance of bloody total incompetents whether they work for BT, Severn Trent Water, Banks, Solicitors, Local
Just a quick email to thank you very much for the replacement clip (Order 7358) which arrived safely. Brilliant service. We will be ordering another set of your fireside irons soon. What a nice company to deal with.
I just wanted to thank you very much for your efficiency in helping me place my order and for dealing with it so swiftly to ensure that it arrived on Wednesday, in plenty of time for Christmas. It is a pleasure to sit in front of the fire looking at the new fret and the companion set compliments it very well. I shall certainly recommend The Fireside Shop to friends and family whenever I get the chance."
Thanking you for the fender you sent ,it arrived well packed ,it fitted perfectly and looks great thanks again.
Gentlemen, I have this morning received the above order T2029 and am more than pleased. Both basket and the ashtray appear to fit well. I had long given up hope of ever finding replacement parts, Bells of Northampton who we originally purchased the fire grate from informed me they had long ago ceased to stock parts for this particular grate. It was a breath of fresh air to find your web-site and send my thanks once again for the efficient way the order was dealt with, my thanks also to Peter
Thank you very much. Can I just say that we are very impressed by your product range, prices and now customer service. Many thanks - I am sure we will be shopping with you again.
I have just received my order & am delighted with the goods. Thank you for providing a really good service.
I just wanted to drop you a line to say how quickly and efficient the order arrived (on Tuesday the 9th October). I am so pleased with the items - thank you for a quick and efficient service
Thanks for an excellent product and first-class service.
We have received the hearth tidy today, thank you for your efficient, prompt and friendly service, we will be recommending you
Wish your shop was nearer to me, you have some great things for sale - great website.
I must say how much I appreciated the courtesy and helpful attention given when I phoned my order through and the prompt execution of this.
Just to let you know we received our grate today and it is in situe with a lovely fire tonight many thanks for all your help.
Hi, thanks for doing the exchange so quickly - we're really pleased with the fireguard, it's perfect. And we'd certainly consider coming back to you in the future.
Just a thank you - we got our order today - that's pretty good delivery! Looks great (no pun intended), but I should have bought the back brick to space it out a bit - you were right!...Thanks again.
Thanks for an excellent service, pity there are not more around like you.
Fire guard arrived - we are very pleased with it - glad to see someone in the UK is still making good quality metalwork. Thanks.
Fantastic. The guard and grate arrived today and are installed. They look superb...I will try them out this evening and if they perform well I would like to order another set exactly the same!!
Good communications, good packing, good price, good goods, good god! A miracle.
Perfect, many thanks - quick, simple and precisely as expected. Many thanks.
Very smooth received item within days - thanks for the prompt service - I'll be back!
Just to say we received the goods yesterday and are really pleased , both with the goods and the fast efficent service.
Thanks- all arrived on time and is fine .You have a good operation! much appreciated.
Many thanks for forwarding the ashpan.It was recieved safely on Monday .Perfect fit! I'd like to thank you for providing such a great service.
Just taken delivery of the Dovedale FE1295 fireguard.Thank you for your exellent and speedy service.Very impressed.
Received the fender yesterday looks great fits exactly .Thank you.
Thanks very much for your very prompt and informative reply to our query.We have just placed an order for one of these fire kits.
I'd like to pass on my grateful thanks to Colin for the way he dealt with me with my choice of fenders. He was really friendly and efficient.
Our fire fender looks superb we did not belive you could make such a difficult order ---your service was outstanding.
The fire trim certainly finishes the fire after such service I will be ordering more parts for my other fires.
Recieved Patterdale guard this morning, fitted perfectly. Thanks again for your help and efficient service very speedy delivery.
Thank you for new fret & grate etc, it fits perfectly and looks fantastic.
The Addingham Black Guard arrived safely. Thank you so much for your prompt response to my order